Responsible Gaming
at jigbazz

01 Our Commitment to Safe Play

At jigbazz, responsible gaming is not a regulatory checkbox — it is a core value that shapes how the platform is designed, how accounts are managed, and how the support team operates every single day. We believe that online casino and sports betting entertainment — including cricket betting, slots, live dealer games, and all other products offered at jigbazz — should remain a source of enjoyment, never a source of harm.

The vast majority of players in Bangladesh who choose jigbazz engage with games in a healthy, controlled manner. They set personal limits, play within their means, and view the platform as entertainment. Our responsible gaming programme is designed to support those players and to provide a safety net for the smaller number who may, at some point, need to step back and reassess their relationship with gambling.

jigbazz operates on a principle of shared responsibility. We provide the tools, information, and trained support staff. Players are encouraged to engage with these resources proactively, before play becomes a problem rather than after. If you ever have concerns about your own gaming habits — or those of someone you know — please reach out to our support team without hesitation.

02 18+ Age Restriction Policy

jigbazz operates a strict minimum age policy. All players must be 18 years of age or older to register an account, make a deposit, place a bet, or access any real-money game on the platform. This policy is non-negotiable and is enforced at the point of registration and during ongoing account verification checks.

Why the 18+ Restriction Matters

Gambling can have a disproportionate effect on younger individuals whose financial habits and decision-making patterns are still developing. Exposure to real-money gambling at a young age significantly increases the risk of developing problem gambling behaviours later in life. jigbazz takes this risk seriously and will never knowingly permit underage individuals to access its services.

How We Verify Age

During the Know Your Customer (KYC) verification process, all players are required to submit a government-issued identity document confirming their date of birth. Accepted documents in Bangladesh include the National Identity Card (NID), a valid passport, and a driving licence issued by the Bangladesh Road Transport Authority (BRTA). Accounts where age cannot be confirmed will be suspended pending satisfactory verification. Any winnings accrued on an account that is subsequently found to belong to an underage individual will be forfeited.

Protecting Young People at Home

If you share a device with young people, we strongly recommend using device-level parental controls or filtering software to prevent access to gambling websites. Do not save your jigbazz login credentials in shared browsers. Always log out of your account when you are finished playing, particularly on shared or family devices.

03 Deposit Limits

One of the most effective ways to stay in control of your gambling spending is to set a deposit limit before you begin playing. jigbazz's deposit limit tool allows you to place a hard cap on the total amount you can deposit into your account over a chosen time period. This tool is available to all registered players and can be configured directly through your account settings after login.

Available Limit Periods

• Daily Deposit Limit: The maximum amount you can deposit within any 24-hour rolling period.
• Weekly Deposit Limit: The maximum amount you can deposit within any 7-day rolling period.
• Monthly Deposit Limit: The maximum amount you can deposit within any calendar month.

How Limits Are Applied

When you set a deposit limit, it takes effect immediately. If you attempt to deposit an amount that would exceed your current limit, the transaction will be declined and you will be notified of your remaining allowance for the period. Deposit limits apply to all payment methods available at jigbazz, including bKash, Nagad, Rocket, and Upay.

Reducing and Increasing Limits

Reducing a deposit limit is immediate — the lower limit takes effect as soon as you confirm the change. Increasing a deposit limit is subject to a mandatory 24-hour reflection period before the increase is applied. This delay is intentional: it gives you time to reconsider whether increasing your limit is genuinely in your best interest. You may cancel a pending limit increase at any time during that 24-hour window.

04 Time-Out & Cooling-Off Features

A time-out is a short-term break from jigbazz that suspends your ability to log in for a defined period. It is designed for players who feel they need a brief pause — perhaps after a losing session, during a stressful period in their personal or professional life, or simply to reassess their playing habits without committing to a full self-exclusion.

Available Time-Out Durations

• 24 hours
• 3 days
• 7 days
• 14 days
• 30 days

What Happens During a Time-Out

During an active time-out, you will be unable to log in to your jigbazz account or place any bets. All promotional communications (bonus notifications, deposit match offers) are also suspended for the duration of your break. However, your account remains open and any pending withdrawal requests will continue to be processed normally, so you will not lose access to your funds.

Ending a Time-Out Early

A time-out of 24 hours or 3 days cannot be ended early once activated — the full period must elapse before access is restored. For longer time-outs (7 days and above), early cancellation requires a 24-hour processing delay to ensure the request is not made impulsively. This safeguard is in place to protect you.

05 Self-Exclusion Tools

Self-exclusion is a longer-term measure for players who feel that their gambling has become, or is at risk of becoming, a problem. When you self-exclude from jigbazz, your account is closed, all marketing and promotional communications are permanently stopped, and you are prevented from opening a new account on the platform for the duration of the exclusion period.

Self-Exclusion Periods Available

• 6 Months
• 1 Year
• 2 Years
• 5 Years
• Permanent Exclusion — This option is irreversible. Once a permanent self-exclusion is applied, your account cannot be reopened under any circumstances.

What Happens When You Self-Exclude

Your account is closed and login is permanently blocked for the chosen period. Any remaining account balance at the time of exclusion is processed as a withdrawal to your registered payment method (bKash, Nagad, Rocket, or bank account). All bonus balances are forfeited on self-exclusion. You will no longer receive any promotional communications from jigbazz.

Attempting to Re-Register During Exclusion

If you attempt to register a new jigbazz account during an active self-exclusion period, the registration will be declined. jigbazz uses identity matching to detect re-registration attempts by self-excluded players. Any account opened in breach of a self-exclusion period will be closed immediately and all winnings forfeited.

How to Request Self-Exclusion

1. 1
   Contact Support

   Reach out to the jigbazz support team via 24/7 live chat (available after login) or email us at support@jigbazz. Self-exclusion requests cannot be submitted through automated account settings — a human agent processes every request.

2. 2
   Confirm Your Identity

   The support agent will verify your identity to ensure the request is coming from the genuine account holder. This step protects you from third parties attempting to exclude your account without your consent.

3. 3
   Choose Your Exclusion Period

   Inform the agent of your chosen exclusion duration (6 months, 1 year, 2 years, 5 years, or permanent). The agent will confirm the period and explain what will happen to your account balance.

4. 4
   Exclusion Applied

   Your account is closed within a few minutes of your confirmed request. A confirmation is sent to your registered email address. Your withdrawal is initiated to your payment method of record.

06 Recognising Problem Gambling

Problem gambling does not look the same for every person. It can develop gradually over time and may not be immediately obvious to the person experiencing it. The following are common behavioural and emotional signs that gambling may be becoming a problem rather than a form of entertainment.

Identifying one or more of these signs in your own behaviour does not mean that you are beyond help — it means you have recognised something important. The earlier you take action, the easier it is to restore a healthy relationship with gambling or to step away from it entirely.

07 Player Self-Assessment

The following questions are designed to help you honestly evaluate your current relationship with gambling. There are no right or wrong answers — this is a private exercise for your own benefit. Answer each question as honestly as you can.

• Have you ever gambled more than you planned to in a single session?
• Have you ever felt the need to increase the size of your bets to get the same level of excitement?
• Have you ever tried to cut back on gambling but found it difficult to do so?
• Do you think about gambling frequently when you are not playing?
• Have you ever gambled as a way to escape stress, anxiety, loneliness, or personal problems?
• Have you ever returned to gambling the day after a loss in order to win back what you lost?
• Have you ever been dishonest with someone close to you about how much you gamble or how much you have lost?
• Has gambling ever caused a serious argument with your family or close friends?
• Have you ever stolen, borrowed without permission, or misused funds to pay for gambling?
• Have you ever considered that gambling has had a negative effect on your health, finances, or relationships?

08 Getting Help & Support

If you feel that gambling is affecting your life, your finances, or your relationships, please take action today. Reaching out is a sign of strength, not weakness. jigbazz's support team is trained to handle responsible gaming conversations with sensitivity and full confidentiality.

Contact jigbazz Support

Our responsible gaming support team is available 24 hours a day, 7 days a week. You can reach us through:

• Live Chat: Available on the platform after login — typical response time is 2–5 minutes.
• Email: support@jigbazz — responses within 2 business hours for responsible gaming queries.

When you contact us about responsible gaming, please let the agent know at the start of the conversation. This ensures your query is prioritised and handled by a team member with specific responsible gaming training.

Tips for Maintaining Healthy Play Habits

• Always set a budget before you start playing and treat it as your entertainment spend — not an investment.
• Use the deposit limit tool to enforce your budget automatically rather than relying on willpower alone.
• Take regular breaks during gaming sessions. Step away from the screen, have a drink of water, and check in with how you are feeling.
• Never gamble when you are tired, stressed, upset, or under the influence of alcohol or other substances.
• Keep gambling in perspective — it is one activity among many, not the centrepiece of your social or leisure life.
• Talk to someone you trust if you feel your gambling is getting out of hand. Sharing the concern reduces its power.