Privacy Policy
for jigbazz
This Privacy Policy explains how jigbazz collects, uses, stores, and protects the personal information of players in Bangladesh. We are committed to handling your data with care, transparency, and in line with recognised data protection principles.
How jigbazz Protects Your Privacy
These cards summarise the most important privacy commitments at jigbazz. They do not replace the full policy text below.
Minimal Data Collection
jigbazz collects only the personal information genuinely required to operate your account, process transactions, verify your identity, and comply with applicable obligations. We do not collect data beyond what is necessary for these purposes.
Encrypted & Secured
All personal data transmitted between your device and jigbazz is protected using industry-standard SSL/TLS encryption. Sensitive data stored on our servers is protected using additional encryption layers and access controls.
No Marketing Data Sales
jigbazz does not sell, rent, or trade your personal information to third-party marketers. Your contact details and betting history are never shared with external advertising networks for targeting purposes.
You Control Your Data
Registered players can request access to their personal data, ask for corrections, or request account closure and data deletion at any time by contacting our support team. We process all such requests in good faith and within a reasonable timeframe.
Transparent Cookie Use
We use cookies and similar technologies strictly for platform functionality, session management, and analytics. We do not use cookies to build advertising profiles. You can manage your cookie preferences through your browser settings at any time.
Defined Retention Periods
jigbazz retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable obligations. Once retention periods expire, data is securely deleted or anonymised.
01 Information We Collect
When you register and use jigbazz, we collect personal information across several categories. The table below summarises the main types of data we collect, the source from which it originates, and the primary reason it is held.
| Data Category | Examples | Source | Purpose |
|---|---|---|---|
| Identity Data | Full name, date of birth, NID / passport number | Provided by you at registration or verification | Account creation, age & identity verification |
| Contact Data | Mobile number, email address, residential address | Provided by you | Account communication, support, notifications |
| Financial Data | bKash/Nagad/Rocket account references, transaction amounts, deposit and withdrawal history | Generated by your transactions on the Platform | Payment processing, fraud prevention, record keeping |
| Technical Data | IP address, device type, browser, operating system, session tokens | Collected automatically when you use the Platform | Security monitoring, fraud detection, platform optimisation |
| Usage Data | Games played, bets placed, login times, page views, session duration | Generated automatically by your activity on the Platform | Responsible gaming monitoring, product improvement |
| Verification Documents | Scanned copies of Bangladesh NID, passport, driving licence, utility bills | Uploaded by you during the KYC process | Identity verification, age verification, fraud prevention |
Information You Provide Voluntarily
In addition to registration data, you may provide further personal information when completing account verification, contacting our support team, participating in promotions, or responding to optional surveys. This information is used only for the purpose for which you provided it and is not retained beyond that purpose unless there is a legitimate ongoing need.
Automatically Collected Information
Like all web-based platforms, jigbazz automatically receives certain technical information when your device connects to our servers. This includes your Internet Protocol (IP) address, the type of browser and operating system you are using, the pages you visit within the Platform, the time and duration of your sessions, and similar diagnostic data. This information is used to maintain the security and integrity of the Platform and to detect unusual or fraudulent activity.
No Sensitive Special-Category Data: jigbazz does not knowingly collect or process special-category personal data such as health records, biometric data, racial or ethnic origin data, religious beliefs, or political opinions. If you voluntarily disclose such information through support communications (for example, disclosing a health condition when requesting self-exclusion support), that information is treated with strict confidentiality and used solely to assist you.
02 How We Use Your Data
jigbazz processes personal data only where there is a clear and legitimate purpose for doing so. The following sets out the primary uses of the personal data we hold.
Account Operation and Service Delivery
The most fundamental use of your personal data is to operate your jigbazz account and deliver the services you have requested. This includes registering your account, verifying your identity and age, processing deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment methods, awarding bonuses, recording gameplay, and maintaining your account history. Without processing your personal data for these purposes, we would be unable to provide the services at all.
Security, Fraud Prevention, and Compliance
We use your technical data, financial data, and identity data to detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited conduct. This includes monitoring for multiple account registration, unusual transaction patterns, and the use of automated software. We may share relevant data with payment processors and law enforcement authorities where we are required or permitted to do so.
Responsible Gaming Monitoring
jigbazz takes responsible gaming seriously. Usage data — including your betting patterns, session lengths, and deposit frequency — is monitored to identify players who may be showing signs of harmful gambling behaviour. Where patterns of concern are identified, we may contact you directly to offer responsible gaming tools, or we may apply account restrictions in accordance with our Responsible Gaming Policy. This processing is conducted in your interest and in line with our commitment to player welfare.
Communications and Customer Support
We use your contact data (mobile number and email address) to communicate with you about your account, including deposit and withdrawal confirmations, identity verification requests, bonus notifications, and responses to support queries. We may also send you promotional communications about offers relevant to your play history, but only where you have not opted out of such communications. You may unsubscribe from promotional messages at any time by contacting our support team.
Platform Improvement and Analytics
Aggregated and anonymised usage data is used internally by jigbazz to understand how players use the Platform, identify areas for improvement, and make informed decisions about product development. This analytics processing does not involve identifying individual players and is not shared with third parties in identifiable form.
Legal Basis for Processing: jigbazz processes personal data on the basis of contractual necessity (to fulfil the account agreement with you), compliance with applicable obligations (identity verification, anti-money-laundering checks), and legitimate interests (fraud prevention, platform security, responsible gaming monitoring). Where processing is based on consent — such as for optional promotional communications — you may withdraw consent at any time.
03 Data Sharing & Disclosure
jigbazz does not sell, rent, or otherwise commercially exploit your personal information to third parties. We share personal data only in the specific circumstances described below.
Payment Service Providers
To process deposits and withdrawals, jigbazz necessarily shares relevant transaction data with the payment service providers you use, including bKash, Nagad, Rocket, Upay, and banking partners such as Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. These providers receive only the transaction data they require to process the payment and are bound by their own privacy and security obligations.
Identity Verification Partners
jigbazz may engage third-party identity verification services to assist with Know Your Customer (KYC) and age verification processes. Identity documents and personal data provided for verification purposes may be shared with such partners solely for the purpose of completing the verification check. These partners are contractually required to process the data only for the purpose specified and to maintain appropriate security standards.
Game Studio and Technology Providers
The games available on jigbazz are provided by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. To deliver these games, limited technical data (such as session tokens and game round outcomes) may be shared with the relevant provider. These providers do not receive your identity or contact data unless required for a specific support investigation and with your knowledge.
Regulatory and Law Enforcement Disclosure
jigbazz may disclose personal data to competent authorities, law enforcement agencies, or financial intelligence units where required to do so by applicable law, court order, or legitimate regulatory request. We will not disclose more data than is strictly required by the applicable legal obligation.
No Data Sales to Advertisers: jigbazz does not share your personal data with advertising networks, data brokers, or third-party marketing companies. If you receive promotional communications from jigbazz, they are sent directly by us and are based solely on your existing relationship with the Platform.
04 Cookies & Tracking Technologies
jigbazz uses cookies and similar technologies to ensure the Platform functions correctly, to maintain the security of your session, and to gather aggregate analytics about Platform usage. The following explains the types of cookies in use.
Essential Cookies
These cookies are strictly necessary for the Platform to operate. They maintain your login session, remember your account preferences within a session, and ensure that security tokens function correctly. Essential cookies cannot be disabled without impairing core Platform functionality. They do not store any personally identifiable information beyond what is required to maintain your session.
Analytics Cookies
We use analytics cookies to understand aggregate patterns of how players navigate and use the Platform. This data is collected in anonymised or pseudonymised form and is used internally to improve the user experience, identify technical issues, and inform product development decisions. Analytics cookies do not track your identity or build profiles for advertising purposes.
Functional Cookies
Functional cookies remember choices you have made — such as language preference or display settings — to provide a more personalised experience on return visits. These cookies do not track browsing activity across other websites.
Managing Cookies
You can control and manage cookies through your browser settings. Most modern browsers allow you to block all or specific types of cookies, delete existing cookies, or be alerted when a new cookie is set. Please note that disabling essential cookies will prevent you from logging in to your jigbazz account and using most Platform features. Instructions for managing cookies are available in the help documentation of your specific browser.
No Cross-Site Advertising Tracking: jigbazz does not use third-party advertising cookies or pixel trackers to follow your activity across other websites and build an advertising profile. Our cookie use is limited to what is necessary for Platform operation and internal analytics.
05 Data Retention
jigbazz retains personal data for only as long as is necessary to fulfil the purpose for which it was collected, unless a longer retention period is required or permitted by applicable obligations. The following general retention periods apply.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account and identity data | Duration of account plus 5 years after closure | AML compliance, dispute resolution, regulatory obligations |
| Transaction and financial records | 7 years from the date of the transaction | Financial record-keeping obligations |
| Verification documents | 5 years from account closure | KYC and AML obligations |
| Support communications | 3 years from the date of the communication | Dispute resolution, quality assurance |
| Technical and usage logs | 13 months from collection | Security monitoring, fraud detection |
| Marketing consent records | Until consent is withdrawn, plus 1 year | Evidence of consent for promotional communications |
At the end of the applicable retention period, personal data is securely deleted or, where deletion is not technically feasible, anonymised so that it can no longer be associated with any individual. If you have requested account closure, please be aware that certain data must be retained for the periods above even after your account is closed, in line with applicable obligations.
06 Data Security Measures
jigbazz implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. While no online platform can guarantee absolute security, we continually review and update our security practices to address emerging threats.
Technical Safeguards
- SSL/TLS Encryption: All data transmitted between your browser or app and our servers is encrypted using industry-standard Transport Layer Security (TLS) protocols.
- Data Encryption at Rest: Sensitive personal data stored on our servers — including identity documents and financial records — is encrypted using strong encryption standards.
- Access Controls: Access to personal data within jigbazz's internal systems is restricted to authorised personnel on a strictly need-to-know basis. All internal access is logged and monitored.
- Intrusion Detection: Our infrastructure is monitored continuously for unusual activity, attempted intrusions, and anomalous data access patterns.
- Two-Factor Authentication: Internal administrative access to systems containing personal data requires multi-factor authentication.
Organisational Safeguards
- All staff and contractors who handle personal data are required to adhere to strict confidentiality obligations.
- Third-party service providers who process personal data on our behalf are vetted for security standards and bound by data processing agreements that impose obligations equivalent to those we uphold internally.
- Security practices are reviewed periodically, and updates are applied promptly in response to identified vulnerabilities or changes in industry standards.
Reporting a Security Concern: If you believe your jigbazz account has been accessed without your authorisation, or if you discover a potential security vulnerability on the Platform, please contact us immediately at support@jigbazz or via live chat. We treat all security reports seriously and respond promptly.
07 Your Privacy Rights
As a registered player on jigbazz, you have certain rights in relation to your personal data. We are committed to respecting and facilitating these rights. Requests can be submitted by contacting our support team via live chat after logging in, or by emailing support@jigbazz.
Right to Access
You have the right to request a copy of the personal data jigbazz holds about you. Upon a valid request, we will provide you with a summary of the data categories held, the purposes for which they are processed, and, where applicable, the third parties with whom they have been shared. We aim to respond to access requests within 30 days of receipt.
Right to Correction
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Please note that corrections to identity data may require re-submission of supporting verification documents to maintain the integrity of our KYC records.
Right to Erasure
You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (and no other lawful basis applies), or where processing has been unlawful. Please note that erasure requests cannot override retention obligations — data that must be retained for financial record-keeping or compliance purposes will be held for the required period before deletion.
Right to Restrict Processing
In certain circumstances — for example, where you contest the accuracy of data we hold, or where you have objected to processing — you may request that we restrict the processing of your personal data while the matter is investigated. During a restriction period, we will continue to store the data but will not actively process it beyond what is required to maintain the restriction itself.
Right to Object
You have the right to object to the processing of your personal data for direct marketing purposes at any time. Once an objection is received, we will cease processing your data for that purpose without requiring any justification from you. You may also object to processing based on our legitimate interests, in which case we will consider your objection and cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
Identity Verification for Rights Requests: To protect your privacy, we will verify your identity before actioning any personal data request. We may ask you to confirm account details or provide a verification code sent to your registered mobile number. This step ensures that data is disclosed or deleted only at the request of the genuine account holder.
08 Changes to This Policy
jigbazz reserves the right to update or amend this Privacy Policy at any time. Changes may be required to reflect updates to our services, changes in applicable law, or improvements to our data handling practices. The most current version of this Privacy Policy is always available on this page, and the "Last Updated" date at the top of the page will be revised whenever a material change is made.
Where changes are material — meaning they significantly affect how we use your personal data or your rights in relation to it — we will notify registered players via email or via an in-account notification before the changes take effect. Continued use of the jigbazz platform following notification of a material change constitutes acceptance of the revised Privacy Policy. Players who do not accept the revised policy should contact support to close their account before the effective date of the change.
Contact Us About This Policy
If you have any questions, concerns, or feedback about this Privacy Policy or about how jigbazz handles your personal data, please do not hesitate to get in touch. Our support team is available 24 hours a day, 7 days a week via live chat on the Platform (available after login) or by email at support@jigbazz. We aim to respond to all privacy-related enquiries within 2 business days.
Bangladesh Standard Time (BST, UTC+6): All response time commitments referenced in this Privacy Policy are measured in Bangladesh Standard Time. Our support team is staffed around the clock to serve players across all time zones in Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, and Rangpur.
Your Data, Your Trust
Have questions about how jigbazz handles your information? Our support team is ready to help. You can also explore our FAQ for quick answers, or log in to manage your account preferences and privacy settings.